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Frequently Asked Questions

To help new customers get started with our service, we have compiled a list of FAQs that will help explain the basics, how to setup account registration and how to configure advanced features. You can either select from the category list or use the search field below to find an answer to your question.

If you are unable to find an answer, or need additional help, please call us on: 01494 211991

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FAQs VoIP Calls

Why does my phone ring but there's no one there & I can't see the number in my dashboard?

Why does my phone ring but there's no one there & I can't see the number in my dashboard?

Very occasionally, you may experience calls on your VoIP phone that look as though you have called yourself from an extension you don't recognise, or have come from a number that doesn’t look real. Sometimes these calls can present like an ordinary call as well, but you can't see them in your dashboard.

These are known as Ghost Calls & are unfortunately a well-known problem in VoIP; they're very similar to autodiallers on a regular analogue line. They have nothing to do with your provider or your equipment, they're just extremely annoying when they become regular!

 

There are a couple of ways to stop Ghost Calls coming through, depending on which phone you have:

 

  1. Changing the SIP Port - Most sip ports are set to 5060 by default so by changing this port to another e.g 6085, means the Ghost Calls won't be able to get through so regularly
  2. A lot of phones will have a setting to disable these direct IP calls - there are links to the various FAQs below

 

If you’re having trouble with Ghost Calls, we have plenty of FAQs showing you how to disable them below:

 

Of course, if you continue to have issues you can contact our support team from 7am - 10pm Monday to Friday

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